Support CentreWe're here to help.
Get help with orders, payments, products, memberships and more. You can submit a ticket at any time, and the team will pick it up during our support hours.
Support hours
Monday – Friday · 10:00am – 5:00pm (UK time)
Typical response time
1–3 working hours
Support hours
- Monday – Friday
- 10:00am – 5:00pm
- Saturday
- Closed
- Sunday
- Closed
- Bank holidays
- Closed
All times are UK time.
Submit anytime
You can raise a ticket 24/7, but we're not online around the clock. Tickets sent outside our support hours are picked up, in order, when the team is next in.
Common reasons for support
View all FAQs →Orders & delivery
Dispatch, tracking, late orders, address changes.
Payments
Failed payments, duplicate charges, refunds.
Products
Missing items, damaged products, returns.
Memberships & discounts
BDC membership, discount codes, account queries.
Using this support centre
Raising a ticket, statuses, attachments.
Support CentreWe're here to help.
Get help with orders, payments, products, memberships and more. You can submit a ticket at any time, and the team will pick it up during our support hours.
Support hours
Monday – Friday · 10:00am – 5:00pm (UK time)
Typical response time
1–3 working hours
Support hours
- Monday – Friday
- 10:00am – 5:00pm
- Saturday
- Closed
- Sunday
- Closed
- Bank holidays
- Closed
All times are UK time.
Submit anytime
You can raise a ticket 24/7, but we're not online around the clock. Tickets sent outside our support hours are picked up, in order, when the team is next in.
Common reasons for support
View all FAQs →Orders & delivery
Dispatch, tracking, late orders, address changes.
Payments
Failed payments, duplicate charges, refunds.
Products
Missing items, damaged products, returns.
Memberships & discounts
BDC membership, discount codes, account queries.
Using this support centre
Raising a ticket, statuses, attachments.